In short: message us on WhatsApp or email and a real person will reply. We help you set up, fix problems and answer questions about using NODRO. During early access we aim to answer quickly, but we do not promise a fixed response time.
How to reach us
- WhatsApp or email: the details are on our Contact page and at the bottom of this one. Write from the email or phone number you signed up with so we can find your business.
- Tell us: your business name, what you were trying to do, what happened instead, and a screenshot or photo if you can.
When we answer
We answer on working days, in Lagos time. Messages sent outside those hours are answered when we are back.
While NODRO is in early access, we aim to reply to every message within one working day and to treat anything that stops your team from working, such as nobody being able to sign in, first. These are aims, not guarantees. We will agree firmer targets in writing with businesses on a paid plan, once plans exist.
What we help with
- Setting up your business, team, customers and equipment.
- Training your office and your technicians.
- Problems signing in, or using any part of NODRO.
- Questions about your data, including exports and deletion. See our Data requests page.
- Reporting a fault. If NODRO is not working as it should, tell us and we will fix it or tell you when it will be fixed.
What is not covered
- Problems with your phone, network, data plan or power. NODRO’s technician app saves work offline and sends it when the phone reconnects, but we can’t fix your connection.
- Support for other software you use, or for work done by your own technicians.
- Changing records for you. We can help you do it, but your business decides what is in its records.
- Building features for one customer. We welcome ideas, and tell you honestly if we plan to build them.
Forgotten passwords
Team members who forget their password ask the owner or an administrator in their business, who can set a new one. If an owner loses access, contact us from the email you signed up with and we will confirm it is you before we help. See the Password Policy.
Security problems
If you think your account has been used by someone else, tell us right away so we can sign out every device and protect your records.